Problem

When downloading orders or sending back tracking information to Shopify, you get one of the following error message in Extensiv Integration Manager:

• This action requires write_orders scope
• This action requires merchant approval for read_products scope.

Solution

The connection to Shopify needs to be re-done to correct an issue during the initial setup. To fix this:

1. Go to the cart settings in Integration Manager
2. Click on the Remove Authorization button.
3. If you have Shopify login credentials, click on Grant Us API Access and follow the prompt to finish the connection. Be sure to click OK at the bottom of the screen.

If you do not have Shopify login credentials click Share Setup Link and enter the email of someone who does. They do not need a Integration Manager account.

You will be notified via email after the user has finished the setup.