SalesForce - Could not create SOAP Object - LOGIN_MUST_USE_SECURITY_TOKEN
0.8 min read
|Problem
Extensiv Integration Manager is unable to connect to SalesForce and displaying the following message:
Could not create SOAP Object. Please make sure that your SF credentials are correct.
LOGIN_MUST_USE_SECURITY_TOKEN: Invalid username, password, security token; or user locked out. Are you at a new location? When accessing Salesforce--either via a desktop client or the API--from outside of your company’s trusted networks, you must add a security token to your password to log in. To get your new security token, log in to Salesforce. From your personal settings, enter Reset My Security Token in the Quick Find box, then select Reset My Security Token.
Solution
First, double check to ensure your Username and Password are correct
Option 1: Add Integration Manager IPs to SalesForce
1. Go to your SalesForce Dashboard, then click on Setup button on the top right corner.
2. Fill in network in Quick Find/Search box, and click on Network Access under Security Controls.
3. Click on New button to add Integration Manager's IP addresses:
- 50.18.194.14
- 54.241.171.180
-
98.179.251.146
Option 2: Security Token
1. In the Integration Manager cart settings, append your SalesForce Security Token to the end of your password, ensuring there is no space between them.
2. If you don't know your security token, SalesForce can provide this information.