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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
How to Create a Manual PO
Purchase Orders (POs) in Extensiv Order Manager can be generated a couple ways. The first way is via auto-PO generation, or what we call Auto-POs. Extensiv Order Manager is able to auto-generate purchase orders based on the re-order rules that was set up in the Inventory module.
The second way is by creating a Manual PO, which is completed in the POs module. To begin creating your own Manual PO, go to your Purchasing module and click “+ New P.O”.

When the window appears, select the vendor you’d like to create your PO for. Please note, to find your vendor(s) in this list, they must have been previously added via the Vendors sub-section in the Settings module.
The next window will be titled “New Purchase Order” and has several fields that must be completed before proceeding to the next step.
There are four sections requiring your input here, including:
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P.O. Details:
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Aggregate Costs:
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Communication:
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Product Catalog:
Once you’ve completed all those sections, you’ll have the option to click “Save & Authorize” or “Save”:
- Save & Authorize: this will save your PO and move it to the “Awaiting Confirmation” sub-section on the left-hand navigation, where it will await confirmation from your vendor before proceeding.
- Save: this will save your PO and keep it in the “Awaiting Authorization” sub-section of the left-hand navigation, where it will need to be authorized by an admin on your team with authority to do so.
If you select “Save & Authorize”, you can find the PO in the “Awaiting Confirmation” sub-section under whichever warehouse you selected as a destination. By selecting the PO(s), you’ll be presented with several new options, including:
- Print: this will provide you with a downloadable version of the Pro Forma, in bulk for all POs selected.
- Re-send: this will re-send the PO to your vendor, in bulk for all POs selected.
- Cancel: this will cancel the PO(s) selected, and will send the PO(s) to the “Canceled” sub-section in the left-hand navigation.
- Confirm: select this option if your vendor acknowledges and confirms the PO, in bulk for all POs selected.
In the bottom half of this page, you may also edit the PO on an item-by-item basis by adding an item, editing an existing item or removing an item. If you pursue any edit actions, this will bounce the PO to “Awaiting Re-Authorization”, where it must be re-authorized and ultimately confirmed at a later time. All actions taken regarding the PO will also be tracked in the “History” tab in the bottom-right of the window.
If you select “Save”, you can find the PO in the “Awaiting Authorization” sub-section under whichever warehouse you selected as a destination. By selecting the PO, you’ll be presented with several new options, including:
- Print: this will provide you with a downloadable version of the Pro Forma, in bulk for all POs selected.
- Authorize: this will authorize the PO and move it to the “Awaiting Confirmation” stage, in bulk for all POs selected.
- Cancel: this will cancel the PO(s) selected, and will send the PO(s) to the “Canceled” sub-section in the left-hand navigation.
Once you’re ready to confirm a PO, you’ll be prompted with a new window. Click “Yes – Confirm P.O.”
You will be able to find the PO you’ve created in the “Pending Delivery” sub-section, under whatever your selected destination warehouse was. By selecting the PO, you’ll be presented with several new options, including:
- Print: this will provide you with a downloadable version of the Pro Forma, or a sheet of the Pending Items, in bulk for all POs selected.
- Re-send: this will re-send the PO to your vendor, in bulk for all POs selected.
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Receive: this will accept the inventory into your warehouse, in bulk, in bulk for all POs selected. You should accurately complete the fields requested, including:
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Void: click here if you and the vendor mutually agree to cancel the selected PO(s) at this stage, and will send the PO(s) to the “Voided” sub-section in the left-hand navigation.
Before proceeding, make sure you hit “Save”.
In the bottom section of this window, you’ll have five options to manage this PO’s individual items on a one-by-one basis, including:
- Add Item: this will add an item to the PO.
- Edit: this will revise an item already on the PO.
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Receive: this will present receiving options for items on this PO, and you should accurately complete the fields requested, including:
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Void: this will present receiving options for items on this PO, and will send the PO to the “Voided” sub-section of the left-hand navigation.
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Cancel: this will cancel items on this PO, and will send the PO to the “Canceled” sub-section in the left-hand navigation.
Once you have received your PO – or accepted some units in your PO, but not others – the PO will move to a new set of statuses in the left-hand navigation, including:
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Partially delivered: if the PO(s) had product quantities accepted and others pending, the PO(s) will go here and be denoted with an appropriate status icon.
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Fulfilled: your PO(s) go here if it/they was/were accepted in entirety, and then denoted with the appropriate status icon.
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Closed short: if any items that were originally received and then revised to “Voided”, the PO(s) would go here and be denoted with the appropriate status icon.