Zoho - Error message: The Customer is inactive. Please enter an active Customer.
0.3 min read
|Problem:
Zoho returns the following error message preventing Extensiv Integration Manager from sending orders to Zoho Inventory.
Solution:
The customer on the order already exists in Zoho, but the customer record is inactive.
Either:
1) Mark the customer as active inside Zoho
or
2) Delete the customer inside Zoho. Integration Manager will create a new one when the order is sent over.
Then Integration Manager will be able to push over the order(s).