Problem

Orders are failing to load into ShipHero with the error message:

 

Solution

ShipHero requires that all orders have a customer email associated with them. This error occurs if you receive and order with no customer email address on it. There are two options:

 

Fix the specific order

1. The alert will link to the specific order.
2. From the order click Actions > Edit Order
3. Add an email address and save
4. Extensiv Integration Manager will re-send the order the next time the interface runs automatically.
   
    

Set a default email address

1. In Integration Manager browse to the shopping cart the order came from
2. Click Edit Setup
3. At the very bottom of the page fill out the Default Order Email option.
4. If an order ever loads without an email address, Integration Manager will send Ship Hero this default email address instead.