Problem

Anchanto is sending several emails for every shipped order that says, “Order Status Sync Callback is failed 3 times on below URLs. Please verify given URL is working and return the 200 status on the success.”

Solution

1. In Extensiv Integration Manager, go to your Merchant and click on Edit Setup.
2. Scroll down and click Test WMS Connection.
3. Follow the instructions provided to re-enter the Webhook URL into Anchanto.

You will have to ask Anchanto to re-send the shipment webhooks for the affected orders or we will not be able to load the tracking information.