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3PL Central
Netsuite OMS rejecting orders
Issue: Netsuite OMS is rejecting orders and tossing this alert:
Cannot send Order #ABCDE to NetSuite. Items SKUs not found in NetSuite, make sure they exist and you have inventory sync enabled: 1234567
Problem:
When Integration Management syncs inventory from Netsuite, Integration Management will import an internal Nestuite Product ID.
From time to time, Integration Management may not see this Netsuite Product ID being provided on inventory syncs for certain SKU's.
When Integration Management pushes orders to Netsuite, we use the Netsuite Product ID to push orders over to Netsuite. If we dont have the internal Netsuite Product ID stored, we have nothing to provide on the order we are trying to deliver to Netsuite.
Solution:
- Reach out to Integration Management to review SKU's that are being rejected by Netsuite OMS. Ask for the internal Netsuite Product ID.
- If the SKU is missing the Nestuite Internal ID, provide Integration Management with the missing value.
- Integration Management can manually upload the Nestuite Internal ID into the Integration Management database