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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
FBA Workflow
As of March 1st, Order Manager shows an error when making changes to "Send to Amazon" workflow orders as a result of Amazon migrating API sellers to “Send to Amazon”. Kindly make sure not to view, or make changes to "Send to Amazon" workflow in Seller Central as it invalidates the API updates, and handle every change through the Order Manager.
This is not something within Extensiv's control, but rather is a decision made by Amazon.
Within Extensiv Order Manager, sellers have the ability to create Fulfillment by Amazon (FBA) Shipments without the hassle of doing it directly in Seller Central.
FBA Workflows are shipments created in Extensiv Order Manager for inventory to be sent from your warehouse source to Amazon's Distribution Centers in order to make that inventory available to sell under the FBA program.
To create your FBA workflow plan, click into the Orders Module. From there, you should click New Order. Once clicked, select FBA Workflow from the dropdown menu.

A new prompt will open and ask you to indicate a “Pending Shipment Plan Name”. This name will eventually be overwritten when you are ready to submit the plan over to Amazon. This interim name cannot contain special characters, including spaces.
The three dropdown menus will ask you to select the source warehouse, which is the warehouse that the inventory will be pulled from, a warehouse address, for which you have the warehouse's Basic Info address and any Secondary Addresses as options, and the third dropdown is the destination FBA channel (ie: Amazon US vs Amazon FR or CN).
At the top of the next window that appears, notice that both the source warehouse and the destination sales channel, which you previously selected on the first page, are displayed. You can also choose your preference, between you as the seller or Amazon.
Lastly, you also have the option to select Based on In-stock Days. Checking this option will tell Extensiv Order Manager to only calculate sales velocity based on the days you actually had inventory at FBA.

Below is a group of search and filter fields that will help customize the data you wish to see represented in the report below. Make sure to click the Apply Filters button after making any changes to the default values.
The filter options are:
From there, the next section displays columns with information on each product. All columns are sortable except for the “Available” column. The data points are:
Once you have checked off the SKU(s) you wish to send, click the Add button to add them to the bottom grid.
The bottom grid displays any items in the plan, along with the quantity being sent. This information is automatically pulled from the top report from the column “Qty. to Transfer” in addition to the “quantity per case”. Regarding the quantity per case, this is the total number of units that make up each case, not how many cases you are sending. Feel free to override the quantities suggested by Extensiv Order Manager.
If you wish to take an item out of the plan that you are working on, select the item(s) and click the “Remove” button.
Next to each product name is a small printer icon. This clickable icon will give you the ability to generate your product labels if you chose to do so from this window. There are many other places within Extensiv Order Manager where you can print your item labels as well.
If you click the printer icon, a new pop up will appear. This window will ask you to select the following:
You also have the ability to paste all of your FBA workflow data as CSV if you choose not to go through the list directly. You will need these required fields to complete a CSV paste:
From the “New FBA Workflow Order” window, you have two options to proceed with:
If you select “Next – Generate Preview” the following page will be similar to the window in Seller Central, where Amazon divides up your plan into separate shipments and chooses the address(es) to ship it/them off to. The fulfillment centers and addresses presented are set by Amazon's API and cannot be edited.
Within this window, you also have the option to override the more traditional “Shipment Name”, which has already replaced your original pending shipment plan name, with your own custom name.
NOTE
You cannot use the same shipment plan name more than once.
Within this window, if you click on the + sign next to each shipment, you will have more prep preferences to review and select.
Once satisfied with all aspects of your order, select “Submit Selected”. Once submitted, the order will be registered in Seller Central and the physical order in Extensiv Order Manager will move to the appropriate fulfillment source category (i.e. “Awaiting Shipment”, “Awaiting 3PL Export”, “Awaiting Dropship”).
For next steps, refer to the section for the status your order ends up in:
Awaiting Shipment: You can generate small parcel and LTL/FTL shipping labels in Extensiv Order Manager with Amazon Partnered Shipping. Once the labels are generated and the order is in a shipped status in Extensiv Order Manager, we will communicate the shipment data to Seller Central. If you are shipping an FBA Workflow with an alternate provider in your Extensiv Order Manager account, the box contents labels will need to be generated outside of Extensiv Order Manager. If you choose to ship the entire shipment externally, then the workflow will need to be manually marked as shipped with carrier and tracking information.
Awaiting 3PL Export: You can have the FBA Workflow shipped by your 3PL. Once shipped and the tracking information is communicated back to Extensiv Order Manager, we will update Seller Central.
Awaiting Dropship: You can have the FBA Workflow shipped by a dropship vendor. Once shipped and the tracking information is communicated back to Extensiv Order Manager, we will update Seller Central.
Alternatively, if you select Save & Close from the draft plan window, the shipment window will be closed out and the shipment will fall under the “Pending Shipment Plan” section in the Orders module. You can then re-visit your shipment and continue working on it from there.
NOTE
When an FBA Workflow is in Pending Shipment Plan status, it is not yet considered an "order" and will not show up in an orders search for the pending shipment plan number.
Under the “Pending Shipment Plan” section, you can select your order(s) via checkbox and a list of buttons will appear for you to take action on.
These buttons are:
Once the shipment is generated, you can then ship it or mark it as shipped in Extensiv Order Manager. You can track the movement of your shipment by going into the Inventory Module and selecting the “Transfers” tab near the top of the page.
Once Amazon receives the shipment, Extensiv Order Manager will automatically update the FBA warehouse quantities as soon as Amazon makes those quantities available via the API.