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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
Inventory Rules per Master SKU
Overview
This article explains the items you need to configure for your inventory rules per Master SKU
How-to Guide
To access Inventory Rules, first go to the Inventory module.Click on the Master SKU you wish to update. This will open a window for the Inventory Rules pertaining to the selected SKU.
Auto-Reorder Rules
Reorder rules are calculations of when and how much to order for stock replenishment based on your sales history. In the image below, the section on the right shows how the calculations are done. The section on the left is where you enter your information in based on your selling needs and history.
Why is this Important?
It is important because purchase orders are created based on the reorder rules that are entered here. If you are wondering why Extensiv Order Manager has not yet generated a new purchase order even though you have the Auto-PO function enabled, this would be a great place to start; if you have a very low sales velocity, and Extensiv Order Manager sees that you'll still be in stock for the next 4 months with a lead time of 60 days for this product, Extensiv Order Manager probably will not generate a purchase order until at least a month-and-a-half has passed.
Channel Allocation
The Channel Allocations functionality within Extensiv Order Manager automates available inventory allocation for products across sales channels. This allows Extensiv Order Manager users to allocate inventory to most profitable channels when inventory is running low, to limit inventory to certain channels , or even to manage scarcity for marketing purposes on certain channels.
There are five columns; Sales Channel, Rule Type, Value, Min. Rule Type, and Min. Value. These are divided into green and red sections, which is in connection with the image below:
The green in the Channel Allocation section applies to the green in this stock detail chart, and the red to the red.
If stock quantity for this specific product is in the green, it means that there is sufficient inventory for the time being (defined as above the minimum level). When above minimum level, the Channel Allocation rules for the green section will apply. In the same way, when inventory is below minimum level of stock quantity for this product, the rules in the red section will apply.
There are two rule types available:
- % of Available: using this rule will apply only the percentage of available to the listing. For example, if there is a value of 10 using this rule type, it will display only 10% of total available. If there are 1,000 units of this product available, Extensiv Order Manager will communicate 100 available units to the selected sales channel.
- Max Allocation: using this rule will allocate a maximum value to the selected sales channel. For example, if there is a value of 200 for this rule type, it will reflect in the selected sales channel that 200 units are available even if there is a total available quantity of 1,000.
Extensiv Order Management only shows available inventory.
There are slight differences in the application of the rule types such that the minimum rule type is meant to restrict, or control the selling of this product when it is in the red zone. This helps in preventing the overselling of this product. Also, compared to when the inventory quantity is in the green, the minimum rule type will display the % of available or the max allocation from the minimum quantity.
For example, if inventory levels are "in the red" for a specific product, and there is a min. quantity of 100, with 100 units available.
- Using the % of available rule type with a value of 10, Extensiv Order Manager will push to the channels that there are 10 units available in stock
- If there are 10 units available, this rule will push to the sales channels that there is 1 unit available in stock
- If there are 9 units available, Extensiv Order Manager will push that the product is out of stock.
- When using the max allocation rule type, it will display the maximum quantity allocated from the minimum level quantity. If the max allocation is set to 5.
- While 100 units are available and the min. level is 100, Extensiv Order Manager will push to the sales channel that there are 5 units available
- If the available units is 90, the system will still push 5 units.
Excluded Warehouses
This is a section where you can exclude stock from a particular warehouse(s) for this specific product in the available inventory totals that are pushed to the sales channels. This means that if Warehouse A, B, and D have inventory quantities of 50 each, and you exclude Warehouse D for this particular product, the sales channels will only reflect a total of 100 units, rather than 150.
To add a warehouse(s) to this list, simply click on the drop-down menu, and select the warehouse you want to exclude, and it will automatically be added into this exclusions list. Hit Save when ready.
Edit History
The history logs of the Auto-Reorder Rules, Channel Allocation, and Excluded Warehouses tabs. This has nothing to do with quantity changes.
Channel History
This tab will show the last time inventory was attempted to be updated to any and all Listing SKUs for this Master SKU, for all channels. If the year of the Inventory Last Update timestamp is sometime in the 1900s, that indicates that Listing SKU has not been updated successfully before. This would be the case for manual channels as Extensiv Order Manager does not push inventory updates to manual channels, only natively integrated sales channels. If you do not see a timestamp here or you see an old date, ensure that your Listing SKUs are set to Push Inventory = On - otherwise Extensiv Order Manager won't be pushing inventory to those listings.
The Quantity Pushed amount would show you the amount of inventory that Extensiv Order Manager pushed to a listing. If the number seen here is unexpected, refer to the Excluded Warehouses list for the Master SKU and Sales Channel, as well as the Channel Allocation tab.
If an Error Message is present, it will tell you the reason why a listing was not able to be updated. This usually has to do with the Listing SKU in Extensiv Order Manager not matching exactly (capitalization matters) with the listing on the sales channel.
