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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
Custom Fields for Orders (Custom Columns)
What you need to know
- This feature allows Extensiv Order Manager users to create Order Field "Types" and "Values" which give users the ability to create new columns in the Orders Module for the first time.
- A Field Type is basically a Column Name, while a Field Value is the text that falls under that column.
- Custom Fields can be configured for orders after they are created (not during the creation process).
- New Custom Field Types will show in the Orders grid after refreshing the page.
- You can also include custom fields in order imports and exports, as well as automate them via orderbot actions.
How to add a custom field to an order
- Navigate to the Orders module and open up any unshipped order by clicking on an order number.
- In the order edit window, select the Fields tab. By default, this will be empty.
- If this is your first time using Field Types, or if you want to create a new Field Type that doesn't already exist, click the Configure Field Types button in the upper-right corner of the edit window.
- In the Configure Field Definitions pop-up window, you can click New Field Type to configure as many new field types as you want.
To configure a Field Type, give it a Name, brief Description, and indicate whether or not you want this Field Type to "Show On Grid", meaning that you want it to show up as a new column in the Orders module, shown amongst the default columns, like Order Number, Labels, Notes, Order Date, Recipient, etc. The Orders module column will be titled with the value you set in the Name column and new columns will appear after refreshing the Orders Module after saving all of your edits.
Once a Field Type is configured here, it will be available as a Field Type that can be added to any of your orders going forward.
You can also click Deactivate after selecting any Field Types you don't need anymore. After deactivating and saving at least one Field Type, clicking the Show Inactive button will show all Field Type configurations, active and deactivated.If you deactivate any Field Type, it will be removed from:
• orderbot filter dropdown
• orderbot action dropdown
• order custom field value dropdown
• order import field dropdown
• order export field dropdown
• order grid
It will remain visible (if your team already configured it) in:
• order import field grid
• order export field grid
• orderbot action
• orderbot filter
• order with a Field Value
- Click Save.
- Click the Add Field dropdown menu to add Custom Field(s) to your order. You can also use the search option to find the specific Field Type you want to add. Once you select a Field Type, it will be added as a row. At that point, fill in the Value field, then click Save.
- After Saving, if you created any Field Types that you indicated should "Show On Grid", you will need to refresh the Orders module before you can see the new columns you created in the "grid" view. New columns will always be the last column in the view, so you will need to scroll all the way to the right to view new columns. Learn how to customize the order of your columns here.
This example shows the Orders Module view after customizing columns to have a Custom Field column populate as the third column.
Related uses
You can both Export and Import Custom Field Types for orders as configured "Data Fields" in your Export/Import order configuration settings from the Orders module only.

You can set up orderbots that filter for your Custom Field Types and the values they have. The orderbot filter name will simply be the name of your Custom Field Type.

In this example, "Flammable", "Radioactive", "Frozen", and "Bottled" are all Custom Field Types.
You can also set up orderbots where the action is to set a Custom Field Value. The action name would be Set 'Your Field Type'. This will allow you to automate your new column values with a specific value, based on whatever filters make sense for your workflow.

If you need assistance with setting up a new orderbot workflow, you can reach out to your Account Manager or the Support Team.