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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
Inventory Value Reconciliation
The inventory reconciliation feature was built out to allow Extensiv Order Manager users to manage and correct their COGS data by adjusting the values present in the Inventory Value (IV) queue.
NOTE
Once values have been submitted through Reconciliation (individually or through Bulk Reconciliation), they are not able to be edited.**
**If you accidentally create value entries at the wrong Unit Cost, you can clear your inventory value queue by first removing units from stock (by adjusting out of the associated stock location), and then removing value entries via the Reconciliation tool. You can only remove value entries when the count is out of sync. To fully clear the inventory value queue, you can remove all units of a product at a warehouse by adjusting the stock, and then also remove all value entries via the Reconciliation tool. Then, you can re-adjust your stock so that the count is accurate, and re-reconcile the units to add the correct value(s).
Inventory Value queue entries may be incorrect if Extensiv Order Manager users have:
- Manually adjusted stock levels in the Inventory module
- Received units without a PO
- Added units to a SKU that does not have an associated Default Vendor Cost
Understanding Your Inventory Data
→ In your Extensiv Order Manager Inventory, Inventory Value and Inventory Count are two separate queues.
Inventory Value (IV) tracks the value associated with each unit of a SKU received into Extensiv Order Manager. Units received on a PO will feed Landed Cost to the Inventory Value queue (which then becomes a COGS value upon sale of the unit).
Please Note: Units manually added into your Extensiv Order Manager inventory will not have an entry in the IV queue as there is no value attached to units manually added to On Hand Inventory.
Inventory Count (IC) simply tracks the number of units present for each SKU in a warehouse. This value simply reflects the quantity, not the value of each unit. If units are manually added or removed in the Inventory module, these adjustments will be reflected in the IC queue.
Extensiv Order Manager users now have the ability to reconcile their inventory in three different ways:
- Adding Inventory Value Entries
- Assigning Vendor & Vendor Cost
- Removing Inventory Count Entries
How can inventory be reconciled?
Users can reconcile their Inventory Count and Value Extensiv Order Manager's Inventory module. The Reconciliation tool will present the two queues (IV & IC) side-by-side, allowing users to adjust cost value to reflect the true value of the entries present in the Inventory Count queue.
Please Note
The IV queue can be modified on a per-product, per-warehouse basis. Values must be updated one warehouse at a time. In other words, a SKU’s IV queue cannot be updated across all warehouses at once.
Caution!
Once values have been submitted in the Reconciliation window, they are unchangeable. Please contact Extensiv Order Manager Support if you have entered values in error.
Using the Reconciliation Tool
In order to view the reconciliation tool, in the Inventory module, click the number found in the “Discrepancy” column.
→ Reconciliation Numbers’ Color Key:
Red - Indicates an excess of entries in the IC queue
Blue - Indicates that the IC and IV queues are in equilibrium and no reconciliation is necessary
Yellow - Indicates an excess of entries in the IV queue
Upon clicking on the colored number, this window will appear:
→ Warehouses
Each warehouse that holds stock for the selected SKU will appear in a separate tab at the top of the window. The warehouses are displayed in order of severity of queue imbalance, from the highest number of units out of sync to the lowest.
→ Severity
The severity of the inconsistency is indicated by a colored bubble icon by the name of the warehouse.
- A red dot on the warehouse bubble indicates that there is an excess of IC queue entries relative to the IV queue for the selected product in the warehouse.
- A yellow dot on the warehouse bubble indicates that there are more entries in the IV queue in the IC queue for the selected product in the warehouse.
- When there is no dot on the warehouse bubble, the IC and IV queues are in sync for the selected warehouse and there is no reconciliation action required.
Inventory Value (IV) Queue
This table displays the Received Date, Master SKU, Vendor, Quantity and Unit Price of each entry in the Inventory Value (IV) queue. At the bottom of the table, we provide a total quantity and total unit price. Total unit price = quantity x unit cost
In some cases (bundles), rows in this table will have sub-rows, which will be indicated when there is an arrow visible on the left-hand side of the row. Clicking on this row will reveal the sub-rows.
Queue Modification
Once you begin to add or remove entries from the IV & IC queues, you will not be permitted to switch to a different warehouse tab. You will only be able to toggle between warehouse tabs if you submit or clear the modifications that have been made in the reconciliation window. The sum of the modifications may be less than the total inconsistency but may not exceed it.
Upon clicking “Reconcile” to submit reconciliation adjustments, Extensiv Order Manager will automatically scan the queues before committing the changes in order to verify whether the IC or IV queue quantities have changed during the time the adjustments were being made. If there are fluctuations in the queues during the time you are making modifications in the reconciliation window, Extensiv Order Manager will prompt you to adjust your modifications accordingly.
Adding Inventory Value Entries
If the IC level in the warehouse is larger than that of the IV queue, you will be given the option to add IV queue entries to correspond with the units present in the IC queue. When doing so, you must indicate the vendor, quantity, and unit cost associated with the units. If you wish to add multiple entries to the IV queue at once, you may do so by clicking the “+” button on the right-hand side of the window. If the product does not have any vendor products, the user will not be able to reconcile the inventory.
If you would like to reconcile this inventory anyway, you must enable the company setting which will allow for any active vendor to be selected during reconciliation.
Settings → Company Info → Inventory Value Reconciliation Settings → Check the box ‘Choose from all Vendors for Reconciliation’
By enabling this, you will be given the option to select from any active vendor while reconciling inventory.
→ Please Note:
- If the IC queue increases as you are adding IV entries, your reconciliation modifications will be submitted, but you will then have to reconcile the new difference.
Removing Inventory Count Entries
When the IV queue exceeds the IC queue, you will be given the option to remove inventory. You may choose to remove either the oldest entries or the newest entries in the IV queue.
→ Please Note:
- If the IC queue decreases while you are removing inventory, you will be prompted to adjust your modifications if the IC quantity exceeds the new inconsistency.
- On the other hand, if inventory is being removed from the IC queue and the queue decreases in the time that adjustments are being made (due to orders being fulfilled, for instance), the adjustments will be submitted but will display the new difference in the queues as an inconsistency.