-
Order Management
- Dashboard
-
Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
-
Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
-
Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
-
Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
-
Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
-
Settings
-
General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
-
Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
-
Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
-
Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
-
Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
-
Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
-
General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
-
Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
-
Popular Articles
- Accounting Integrations
Custom Product Fields
Overview
Custom Product Fields are found in a tab in the Products Configuration Window. This is not something that Extensiv Order Manager uses internally, it exists only for users who want to add an extra piece of data about their products that Extensiv Order Manager does not natively have a field for. These fields are completely customizable.
This feature behaves similarly to the Custom Fields feature in the Orders Module, but for Products.
Set-Up in the UI
- Go to the Products Module
- Click on the Master SKU, then click on the Fields tab.
Note
This table is going to be empty the first time. And everything you add here is going to be accessible across all products.

3. You can both Configure new/existing Field Types, as well as set custom field values for your product.
To Configure, Create, or Deactivate a Field Type, click the Configure Field Types button seen below. Make your edits, then click the Save button.
Ex: Fragile, Contains Liquid, Flammable, etc.
If you mark the field as "Required", then any product you add this field to must have a value. Otherwise, you won’t be able to save the product (see error example below)
If you mark the field as "Show On Grid", then the Field Type will populate as a column in the Products Module grid. You will be able to sort by that column's values just like any other column.
NOTE
When you deactivate a field and save, that doesn’t remove it from all the products that already use it. This only prevents it from being added to another product.
4. After Step 2, you should see your active Field Types as options in the Add Field dropdown menu. To use them, select an option from the dropdown menu, then set the input in the Value column. You can only add the field type once, you cannot have two of the same field types set for one product. Make sure that any Field Types that are set to "Required" have a Value, then click Save.
NOTE
You can see a quick view of the Fields and Values set for a Master SKU in the lower-right corner section under the Fields tab.

Import / Export Functionality
Custom product fields can be exported as part of the 3 existing export methods in the Products module:
- Export products
- Custom Product Export
- Custom Bundle / Kit Export
Export Products
Custom fields that are active will be exported by default, regardless of whether Show on Grid is checked. If a field is inactive, it won’t be included in this export. No need to configure anything here.
Custom Product Export
The user can add custom fields to their custom product export just like adding any other field to the custom export. Custom fields will only show up in the field list if they are active, but if a user adds a custom field to their export settings and then deactivates the field, it will still show up in their custom export – they will have to manually remove it from their export settings to remove it from the export.
Custom Bundle / Kit Export
This works exactly the same way as the custom product export, except with the caveat that custom fields will be exported on a per bundled product basis – meaning that only the custom fields of the individual bundled items will be exported, not the custom fields of the bundle itself.
In order to export custom fields for the bundle itself, the user must also select “Bundle [Custom Field Name]” from the dropdown. When exported, this value will be the same for all bundled item rows within a given bundle.
Import Custom Fields
- Custom fields can be imported through a new UI option in the “Import/Export” dropdown in the Products module:

- From here, you should see a screen prompting you to upload a file for import. This file must be in Excel format. You can download a template file from the link provided on the screen.
The upload file has 3 columns:
Master SKU | The SKU of the product that you want to add this custom field to | Required |
Custom Field Name | The custom field name | Required |
Custom Field Value | The custom field value. | Required |
The import file looks like this as the default:

The above spreadsheet's values would populate as shown below using the default values and formatting alone for a single Master SKU. Cell C2 uses the "General" format, and Cell C3 uses the "Custom" format.

NOTE
Formatting such as dates, capitalization, etc. depends on the Cell Type/Format in Excel. If upon import, your Custom Field Values do not populate exactly as expected, check the format of the cells in Column C. General formatting will affect the imported value differently than "Text" or specified Date formatting.
3. Fill out the Excel spreadsheet with the data you want to import in bulk. For a quick reference of your Master SKUs, use the Import/Export button in the Products Module to Export Products.
Save your edits, then go back to the Extensiv Order Manager screen you left off in Step 2.
4. Select the file to import, then click Continue. Your spreadsheet will import and produce an Error Log. Check for any issues with the import and fix them if there are any.
Searching by Custom Fields
You can search your products by Custom Field Types and their Custom Field Values. Just open up the Search function (magnifying glass icon) and enter both the Type and Value, then click Search.