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Order Management
- Dashboard
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Orders
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Shipping Orders
- Resolving an Order in Missing Product Information Status
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Downloading and Printing Pick Lists
- Ship Multiple-Package Orders
- Downloading and Printing Packing Slips
- Resolving Missing Product Info Orders
- Resolving Out of Stock Orders
- Missing Stock Location and Configuring Inventory
- Creating a Manual Order
- Resolving an order that is "Missing Fulfillment Source"
- Changing Fulfillment Method and Source
- FBA Order Management
- Export an Order to a 3PL
- Searching and Filtering Orders
- Validating Shipping Addresses
- Reprinting Shipping Labels
- Multi-Channel Fulfillment
- Resolving an Awaiting Payment Order
- Can I create an RMA for an FBA order?
- Restoring a Cancelled Order
- Exporting Orders
- Merging Orders in Order Manager
- Splitting Orders in Order Manager
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Unresolved: Missing Order Info
- Unresolved: Missing Fulfillment Source
- How to add an item to an existing order
- Updating Orders in Bulk
- Customizing the organization of Columns in the Orders Module
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Shipping an Order with Multiple Packages
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Manually Mark an Order as Shipped - Individually or in Bulk
- Customs
- Importing Orders Via Spreadsheet (In Bulk)
- Restore an On-Hold Order
- Canceling an Order
- Creating and Receiving an RMA
- Importing External Shipments
- Creating a Manual Order - Individually or In Bulk
- FBA Workflow
- Stock Transfers
- Box Contents Defaults for FBA Workflows
- Duplicate or Clone an Order
- Custom Fields for Orders (Custom Columns)
- Bulk Actions for Orders
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Shipping Orders - Processing Options
- DHL eCommerce Integration Specifics
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- Update about Accessing Orders
- Pre-order/Back Order Workflow
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Inventory
- Uploading Inventory Through the UI
- How to Search for SKUs in the Inventory Module
- Manually Transferring Stock to Another Location
- Adding Inventory to a Stock Location Manually
- Creating Auto-Reorder Rules
- How to Filter Inventory by Warehouse
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Importing Stock Minimums
- Uploading Auto-Reorder Rules in Bulk
- Inventory Module Overview
- Incoming Units per Master SKU
- Inventory Update Triggers
- Inventory Value Reconciliation
- Channel Allocation Rules in Bulk (Global)
- Importing Inventory
- Channel Allocation Rules
- Uploading Inventory via Spreadsheet
- Inventory Rules per Master SKU
- Inventory Rules - Edit History
- Importing Reorder Rules
- Exporting Inventory
- Exporting Stock Details
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory - Transfers Tab
- Stock Edit History Export
- Stock Location - Inventory Management Functionality
- Bulk Inventory Reconciliation
- Strict FIFO
- Viewing Stock Edit History
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Purchase Orders
- How to Create a Manual PO
- Auto POs + Reorder Rules
- Searching for POs
- How can I delete a line item from a purchase order?
- Updating PO Number Prefix
- How to Automate Purchase Orders (Auto-POs)
- Paste from CSV - PO Import
- Understanding Purchase Order (PO) Statuses
- Authorizing a P.O.
- Canceling a P.O.
- Printing a P.O.
- Receiving a P.O.
- Re-Sending a PO
- Voiding a P.O.
- Working with PO Milestones
- Restoring a PO
- Available Actions for a PO
- Exporting POs
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Shipments
- Printing End of Day Forms
- How do I print an End of Day form or Package Level Detail report for UPS shipments?
- Searching for Shipments
- Printing Shipping Labels
- Tracking Shipments
- Voiding Shipments
- Exporting Shipments
- Postal Zones
- Shipments - Resending Confirmation Emails
- RMA Exports
- Parcel API Launch for Extensiv Brands
- Customers
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Products
- Adjusting Master SKUs
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How to Reassign a Listing SKU to Another Product
- Search For Products
- How to Manage Products
- How to Import Your Vendor Products
- Associating a Listing SKU to a Master SKU
- How does Extensiv Order Manager handle variations of the same product?
- Creating Core Products in the App
- Creating Vendor Products in the App
- Creating Product Variations Through the UI
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Creating Products via Spreadsheet
- Creating Vendor Products in Bulk (Via Spreadsheet)
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Product Creation FAQ
- Exporting Products
- Instructional Video - Master Product Spreadsheet
- Managing Digital SKUs
- Analytics
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Settings
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General
- Configuring Shipping Presets
- Update My Profile
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- Installing an App from the Order Manager App Store
- How to View Your Extensiv Order Manager Invoices
- How To Remove an App in Order Manager
- Ruby Has 3PL Integration
- Company Time Zone Setting
- Tax Identifiers
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Sales Channels
- Deactivating a Sales Channel
- Editing Sales Channels
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Shopify Tags
- Shopify Locations
- Amazon Cancellation Settings
- Steps in Adding Walmart as a Sales Channel
- Adding Newegg as a Sales Channel
- Adding eBay as a Sales Channel
- Viewing a Sales Edit Channel's History
- Reactivating Sales Channels
- Adding Amazon as a Sales Channel
- Adding Shopify as a Sales Channel
- Adding a Manual Sales Channel
- Adding Sales Channels
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- Amazon Pacific Time Orderbot Setting
- Walmart Fulfillment Services - WFS
- WFS Workflow
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Webhooks
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Fulfillment Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Shopify Product Deletion Webhook
- BigCommerce Webhook
- Shopify Product Update / Product Edit Webhook
- Shopify Auto-Subscribing Webhooks
- Order Payment Webhook
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Shipping Providers
- Adding FedEx as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Adding DHL eCommerce as a Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding Shipping Providers
- Customizing Shipping Services and Package Types Per Shipping Provider
- Vendors
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Warehouses & Vendors
- Creating and Configuring Warehouses in Extensiv Order Manager
- Can I have additional order information populated on my Shipping label?
- Configuring Shipping Label Print Format Options
- Inventory Dependent Warehouses
- How to Configure the Order Export File for FTP Connections
- Deactivating a Warehouse in Extensiv Order Management
- Updating the Address/Return Address for Your Warehouse
- Search for Vendors
- Configuring a Dropship Vendor
- Creating an In-House Warehouse
- How do I connect Extensiv Order Manager with Deliver?
- Configuring Dropship Vendor FTP
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Setting Up a Warehouse's International Rank
- Pick List Settings
- Setting Up a 3PL Warehouse
- Setting Up Document Print Settings
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Use Component Inventory Setting for Bundles and Kits
- Instructional Video - Creating Warehouses & Warehouse Settings
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Orderbots
- Orderbots - Complete List of Filters & Actions
- Postal Zones in Extensiv Order Manager
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Replace Address Orderbot
- Creating an Orderbot
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Adding Order Item to Order Orderbot Action
- Commonly Used Orderbots
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Formatting Order Information When Shipping to US Territories
- Endicia's pay-on-use return labels?
- Integrating Endicia
- What are Orderbots?
- How To Set Up Shipments Import
- Setting Up Billing/Inventory Allocation Zones
- Reactivating an Orderbot
- [FAQ] What other Amazon marketplaces do you integrate with?
- Enable Shopify POS
- Adding BigCommerce as a Sales Channel
- Does Order Manager Support Amazon Buy Shipping?
- Error: "The Shippers shipper number cannot be used for the shipment"
- Shopify POS Location Capture and Orderbot
- Edit Shopify Order Items
- Order Export Configuration in the UI- Complete List of Order Export Fields
- Error Message “Invalid Customs Item Data”
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Where does Extensiv Order Manager determine Inventory Value and COGS from?
- BigCommerce Order Statuses
- Brexit for UK Inventory & Shipments
- Customer Experience Upgrades
- Addressing missing Snapshot Data on July 9, 2023
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Popular Articles
- Accounting Integrations
Understanding Purchase Order (PO) Statuses
Overview
This articles explains about different Purchase Order statuses in Extensiv Order Manager.
When a Purchase Order is created in Extensiv Order Manager, whether it was generated through an Auto P.O. or it was created manually, there are several statuses the purchase order will go through in the Purchasing module. Let’s take a closer look at each one.
Awaiting Authorization
When a P.O. is first created it will come into this status. If you have more than one warehouse it will go into whichever is the destination warehouse that the P.O. was created for.The P.O. will sit in this status until you or another authorized user goes in and authorizes the P.O. Please note:
If you manually created the P.O., you can Save & Authorize it since you are creating this from your own need and understanding of the stock. If this P.O. was created via Auto P.O., then it is simply awaiting authorization, and all you would need to do is authorize the P.O.
To see how the P.O. was created simply look in the Created By column. If you see that "Extensiv Order Manager" created the P.O., then it was generated automatically (it's an Auto P.O.). If it was created manually, it will show the name of the user who created it.
Authorizing a P.O. for the first time or upon Re-Authorization will prompt an email to send to your Vendor's P.O. E-Mail contact of a Pro Forma PDF. The email subject will follow the format of: Purchase Order ###### for CompanyInfoCompanyName. Your P.O. will then move to the Awaiting Confirmation stage under whichever warehouse is the destination warehouse.
Regardless of whether the P.O. was auto-generated by Extensiv Order Manager or manually created, we will continuously update the P.O. with system calculated items and quantities until it’s been authorized. Once authorized there will be no more automated changes to the P.O. The automated updates of a purchase order can be disabled by unchecking the "Enable Auto Updates?" button in P.O. Details.
Awaiting Confirmation
A P.O. in this status is waiting for the vendor/supplier or you to confirm all quantities and items in the P.O. When you select a P.O. in this status you will be presented with several options:
- Print: this will provide you with a downloadable version of the Pro Forma, for all P.O.s selected.
- Re-send: this will re-send the P.O. to your vendor, for all P.O.s selected
- Cancel: this will cancel the P.O.(s) selected, and will send the P.O.(s) to the “canceled” sub-section in the left-hand navigation
- Confirm: select this option to confirm that your vendor received and acknowledges your P.O., for all P.O.s selected.
You also have the option to edit the P.O. on an item-by-item basis in the bottom half of the page. You can choose to add an item, edit an existing item or remove an item. If you perform any of these actions, Extensiv Order Manager will send the P.O. to the Awaiting Re-Authorization stage where it must be re-authorized and then confirmed at a later time. Extensiv Order Manager will prompt you with a confirmation window stating: This P.O. is awaiting confirmation by the vendor. Modifying it will change its status to Awaiting Re-Authorization for final approval by the P.O. Authorizer.

All actions taken regarding the P.O. will be tracked and available to view in the History tab in the bottom right-hand side of the window.
When you are ready to confirm the P.O., select the P.O. and click confirm. You will be prompted with a new window. Click Yes - Confirm P.O..
This will then move the P.O. to the Pending Delivery status, under whichever warehouse is the destination warehouse.
Pending Delivery
When a P.O. is in this status, it has been confirmed by your vendor and you are awaiting delivery of the shipment.
When you select a P.O. in this status you will be presented will several options:
- Print: this will provide you with a downloadable version of the Pro Forma or a sheet of the Pending Items, in bulk for all P.O.s selected.
- Re-send: this will re-send the P.O. to your vendor, for all P.O.s selected.
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Receive: this will accept the inventory into your warehouse, in bulk for the entire P.O. When you select this option you will be prompted with a new window. Complete all the fields requested to properly document receiving of the purchase order. For more information on Receiving Purchase Orders in Extensiv Order Manager please refer here. The fields are:
Fill in the fields in the top line “Apply To All” to apply to all items in the entire P.O. You can also update information for each item in the P.O. individually in their own respective boxes.
The “Update Inventory” option is by default NOT checked off for P.O.s to 3PLs because we assume a 3PL has their inventory auto-updated by an FTP/API connection.
In the bottom half of the page, you have the option to edit the P.O. on a line-by-line basis. You can add an item to the P.O., edit an existing item, receive the item individually, void the item, or cancel the item.
If you choose to void an item, you will be prompted with a new window indicating that this item was unfulfilled by the vendor. Click Yes - Void Item.
If you choose to cancel an item, you will be prompted with a new window indicating this item will be marked as an error as opposed to being a fault of the vendor's. Click Yes - Cancel Item.

Depending on how many line items are left unreceived on the P.O., it will move into one of the remaining statuses.
Partially Delivered
A P.O. will move into this status if some items in the P.O. were delivered while others are still pending.
Fulfilled
If all items in a P.O. were received, regardless of whether there was a line item cancellation, the P.O. will move into this status.
Closed Short
If there were any items in the P.O. that were voided while others were received, the P.O. will move into this status.
Voided
If all line items were voided, or the entire P.O. is voided, then the P.O. will move into this status.
Canceled
If all line items were canceled, or the entire P.O. was canceled, the P.O. will move into this status.

Any changes made to a P.O.’s costs after it’s been fulfilled will update on the analytical end.