Errors When Setting up the Integration

Invalid Seller Account Type

Error message: "Invalid seller account type. You have signed in with an account that is not eligible for Amazon MWS. For a list of eligible Amazon seller accounts, please go here... To sign in again with an eligible account, please click here..."

Meaning: Amazon requires that your seller account be eligible for MWS to connect to outside integrations like ours. If you get this error when trying to connect to the integration, it means your account is not eligible and you don't have the right permissions.

Root cause: Your settings in Amazon don't meet their requirements to connect to the integration.

Resolution: Register your account for MWS and ensure it meets Amazon's requirements. This has to be done in Amazon and cannot be fixed by the Order Desk.

Access to Sellers List Denied

Error message: "Connection to Amazon FBA EU failed: Connection Error: Access to Sellers.ListMarketplaceParticipations is denied."

Meaning: If you try to submit an order after already connecting to the integration and get this error, it may mean that you don't have the right API permissions within your seller account yet.

Resolution: Contact Amazon to find out how to get the right permissions.

Errors When Sending Orders to FBA

If FBA throws an error and won't accept an order you are trying to send, you can check two places for a little more information about what the problem is.

First, scroll down to the Order History near the bottom of the order page and read the error message.

Second, click on the Amazon FBA Preview button. This will show a message from FBA at the top of the order page with more details about the situation.

Destination Address Country Code Invalid

Error message: "Value for parameter DestinationAddress.CountryCode is invalid. Reason: InvalidValue."

Meaning: The shipping country on the order doesn't match the FBA region.

Root cause: The shipping address is incompatible with the FBA warehouse either due to your FBA account settings or to their specific policies for the region.

Resolution: Send the order to the FBA region that supports the shipping country.

if the shipping address on the order matches the FBA region and the error is more specific, like "Value FRA for parameter CountryCode is invalid", double check that the shipping address country code is correct and only two digits.

Important note: Some FBA regions will ship internationally if you have export enabled with them, however, they will typically only ship media items. If any other items are included in the order, they won't accept the order. Contact FBA for more details about what international shipping might be available for the regions you use.

All Order Items Skipped

Error message: "Order Not Submitted to Amazon FBA Because All Order Items Were Skipped"

Meaning: FBA doesn't see any items in the order. To confirm this, click the Amazon FBA Preview button. The message from FBA will usually say "No items found to send."

Root cause: Some or all of the items in the order do not have an SKU. Even if the product names are included in the order, without an SKU, FBA doesn't know what items you want them to fulfill.

Resolution: Click on the Item Name and add the SKU. Resubmit the order to FBA.

Invalid SKU

Error message: "Order Could Not Be Submitted to Amazon FBA Because it Has An Invalid SKU"

Meaning: The SKU is incorrect or the item for that SKU is out of stock. Click the Amazon FBA Preview button for more information.

Root cause: FBA either doesn't recognize the SKU being sent to them or they don't have any inventory in stock for that particular SKU.

Resolution: Double-check that your SKU is correct. If it isn't correct, click on the Item Name and edit the SKU, then resubmit to FBA.

If it is correct and the inventory is out of stock or another message is displayed on the preview, contact FBA for more help.

Important note: If the SKU in your shopping cart is different from the SKU FBA uses for the same item, you have a couple of options to fix this before sending orders to FBA. To learn about your options, read the Product Code guide.

Delivery Option Unavailable

Error message: "This delivery option is not available for this address. Please adjust and try again."

Meaning: FBA won't use the shipping method selected for the order with the shipping address. Click the Amazon FBA Preview button for more information.

The message from FBA will show you which shipping methods, of the three they use (Standard, Priority, Expedited) are unavailable for the address on the order, saying DeliverySLAUnavailable:

Root cause: FBA doesn't ship the specific methods specified to the address on the order. This is often the case with PO boxes. In some cases, it could be that the address is not correct.

Resolution: Check that the address is accurate. If it is, change the shipping method and resubmit the order to FBA. If neither of these resolves the issue, contact FBA for more help.

SIPS Invalid Request

Error message: "amazon.SSOFStatefulWorkflow.common.WorkflowPermanentException: SIPS invalid request on fulfillmentOrder='amazon.ShipmentInjectionWorkflow.data.MerchantRequest...."

Meaning: If you get a long technical error like this that doesn't reveal any clues to the problem, it may just be a temporary error. Try to resubmit the order and if that doesn't work, click the Amazon FBA Preview button for more information from FBA.

When it doesn't resubmit, it tends to be an error with the shipping method and/or shipping address.

Root cause: Sometimes there is an interruption in the connection between services which can occasionally cause an error like this.

If it turns out to be a shipping method or address error instead, it will likely mean that either FBA won't use the shipping method on the order for the shipping address or the shipping address has a country or state/province code that FBA doesn't recognize or support.

Resolution: Wait a couple of minutes and resubmit the order. If it was temporary, the order should submit the second time without any issues.

If the order doesn't submit the second time, click the Amazon FBA Preview button for more information. If the preview info from FBA comes back with shipping methods listed, check to make sure the shipping method on the order isn't the problem. If it is, change the shipping method and resubmit.

If neither of the above happens, check that the shipping address doesn't have anything abnormal or unnecessary in it, such as an international province code.

If the preview gives a different message or you are unable to figure it out, contact the Order Desk or Amazon FBA for assistance. We are happy to look for anything off about the order but will typically still advise contacting FBA to find out what the error means.

SellerId Invalid

Error message: "Value for parameter SellerId is invalid. Reason: InvalidValue"

Meaning: Click on the Amazon FBA Preview button for more information. If the message is "Seller is not registered for Basic Fulfillment", there is a problem with your Seller account at Amazon.

Root cause: This is a seller issue and is not related to anything with the order itself, typically caused by the seller account being on the wrong plan.

Resolution: Check that your account is set up properly and on the right payment plan with FBA. Contact FBA for more help if this doesn't resolve the issue.

FBA Shipments

This section captures error messages that can appear when creating or shipping an FBA Inbound Shipment and its possible solution.