Viewing your Billing Information

To view your Invoice History, go to Profile & Billing, go to a merchant then click Manage Subscription. Then it will take you to the CartRover Subscription and Billing Portal and you can check the Invoice History.

 

Active Carts

Integration Manager billing tracks the maximum number of carts used at any one time during the month. Once a cart is turned on during the billing cycle it is considered active and will be included for that month's total. If a cart is added on Feb 27th then it would be included in that month's total regardless of how many days are left in the billing cycle. 

Important Points

The Integration Manager does not pro-rate carts. Meaning if a cart is created cart halfway through the billing cycle it would still be billed for the full monthly amount.

We cannot detect if a cart is created and then canceled a day later without use.

If you disable a cart part-way through the month and then later add a new cart in the same category (ie. Standard, Premium, EDI) that new cart will use the same license as the disabled cart so your bill will not increase.

If you need to remove a cart and add a new one, always disable the old cart first to free up a licensed spot before adding the new cart. The disabled cart will still be visible until you delete it and you will still be able to view any settings or data for reference.

Cancellation

Upon cancellation, future monthly fees will be removed from your final bill. However, your final bill may include charges related to activity prior to cancellation:

Example:

• Customer Billing period: October 20, 2023 through November 19, 2023
• Customer cancels on November 1st, 2023
• The customer’s final bill released on November 20th, 2023

No activity = $0 charge

• If there were zero integrations and no other activity within the period of October 20, 2023 - November 1st, 2023, the charge will be $0.

Activity captured = $ charges for activity only

• If there are active carts or activity at any time within the period of October 20, 2023 - November 1st, 2023, there will be a final charge on November 20th, 2023.