| Help Center
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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
How To Manage Alerts
Extensiv Integration Manager displays alerts for various reasons when errors occur. Depending on the alert, specific action may need to be taken to ensure all information is communicated properly. In some cases, Integration Manager will automatically resolve the alert and no action needs to be taken by the user.
Viewing Alerts
- All alerts can be viewed by clicking on the Alerts tab.
- Recent alerts can be viewed on the Dashboard
- Integration Manager users are set up by default to receive email alerts. You can also add non-Integration Manager users to the email list. Click here for email alert setup instructions.
If there is a red dot next to the alert, this indicates the alert is still active.
If there is a grey dot next to the alert, this indicates the alert has been resolved or dismissed.
Common Alerts
| Alert Header | Message | Solution |
|---|---|---|
| Missing WMS Setup | Please go to the WMS Setup tab in Integration Manager to connect to your WMS | Go to the WMS Setup tab → Select the system you will be sending your orders to from the dropdown menu → follow the steps on the setup guide for your WMS. |
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The following ship method was received from the shopping cart, but no warehouse translation exists. Please select a translation in the Shipping Methods section |
Click on the "View Ship Method Mapping" link in the alert and select a shipping method from the drop-down menu to map the shopping cart code to. *You can also click on the Ship Methods tab and select a cart to view ship method mapping for that cart. |