| Help Center
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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Frequently Asked Questions
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What data does Integration Management pass between systems?
Integration Management passes order, shipment, and inventory data between your order sources and WMS. In sequential order, the Integration Management downloads orders from each shopping cart, delivers the orders to the WMS system, picks up shipment info (tracking) and inventory levels from the WMS, and uploads the shipment info (tracking) and inventory levels to the shopping cart.
View our getting started guide for Merchants or Warehouses.
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How many orders per month do I get with my plan?
All our plans allow unlimited order volume.
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How much time/cost does connecting a new cart take?
Most connections take only a few minutes for you to connect to a new merchant, cart, or website and there is no setup fee. A few connections are more involved or have a setup fee (EDI connections).
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Can Integration Management handle inventory over many different sales channels?
Yes, Integration Management can sync your inventory across all sales channels. If you have 100 red hats in stock, we can tell all your stores that 100 are in stock and keep them all updated when that level changes due to any reason.
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Does Integration Management upload tracking information?
Yes. If the shopping cart or sales channel supports tracking information, we will send it to them.
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How often does Integration Management download my orders?
Some shopping carts send us real-time order information, but otherwise, we check every 15 minutes. You can set Integration Management to check less often if you want. If you need it to check more frequently for some reason, contact support.
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Does Integration Management offer address verification?
We offer optional CASS certification. See full details here: Enable Address Validation.
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Can I connect to two different channels/carts of the same type? (EG: two different BigCommerce carts)
Yes! You can have as many interfaces as you want/need to the same cart or channel. Each one counts as a separate order source for billing purposes.
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You don't list the shopping cart I want to use. What can I do?
Let us know your interest in this cart at Extensiv Support. We track requests for new carts in determining our road map.