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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
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- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
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- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
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- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Extensiv Integration Manager Payments & Billing Access
Overview
This article explains about your billing and payments in Integration Manager.
You can view your Extensiv Integration Manager bills or invoices in the Profile & Billing tab of Integration Manager.
Billing Access
By default, only the user who created the Integration Manager account has Billing Permissions. New users you add to your account do not have billing access.
To give other users billing permissions, click on the Profile & Billing tab and then click Edit Billing Access to select users' access to billing information and settings. This can only be done after the user has clicked the link in their email to activate their account.
Missing Edit Billing Access
If the Edit Billing Access button is missing in your profile, it means you do not have enough permissions yourself. You will need to ask the primary account user to perform this action instead.
Update Credit Card
If the credit card you have on file with Integration Manager is no longer valid or is failing, you can update it at any time by logging in to Integration Manager and going to the Profile & Billing tab. Click the Update Payment Info button next your existing credit card number and enter your new credit card information. If you have an outstanding failing payment, Integration Manager will automatically retry that payment using your new card the upcoming evening.
Re-activate Account
If your Integration Manager account has deactivated due to failed payments, you can re-activate it at any time. Log in to your Integration Manager account as a users with billing permissions. If in doubt, use the initial user who created the account. You will be taken straight to the billing page where there will be a Reactivate button. Click this and enter your updated credit card information when prompted. Your card will be validated and your account will be re-activated immediately. Integration Manager will automatically retry the listed payment using your new card the upcoming evening.