Extensiv Integration Management support may ask you to create and send a HAR file in order to investigate a technical issue you are having with Integration Management. These instructions will walk you through doing that.

 

1. Launch Integration Management.
    
2. Open the Developer Tools by either pressing F12 on your keyboard or navigating to the browser settings > More Tools > Development Tools.
   
   If using the Edge browser: Switch to the Network tab then Press the circle record button at the left of the tab
    
3. Walk through the steps in Integration Manager again to trigger the error. Make sure you have opened the Development Tools before triggering the issue in Integration Manager.
    
4. Save/Export the HAR file using the instructions below based on which browser you are using.

Google Chrome
 

1. Click the down arrow, then select where to save the file.
   
   If there is nothing to save, be sure the circle icon on the far left is red. If it is grey, click it to turn it red and then walk through the error process again.
    
2. Next click the Console tab, right click on any line in the console, and select Save As.
3. Please provide both saved files to support.

Safari

1. Click the Export button towards the Right-Hand Side, then select where to save the file.
2. Next click the Console tab, click on any line in the console and press Cmd+A. Right click and select Save Selected.
3. Please provide both saved files to support.

Firefox
 

1. Click the Gear icon on the right, then select Save All As HAR, then select where to save the file
2. Next click the Console tab, right click on any line in the console, and select Export Visible Messages to > File.
3. Please provide both saved files to support.

Edge

1. Click the red square to stop recording. Click the Save icon (down arrow), then select where to save the file.
2. Next click the Console tab, right click on any line in the console, and select Save As…
3. Please provide both saved files to support.
4. Send the HAR file and log file you just saved to support as an attachment on your support email or support ticket.
5. Please include as much detail regarding the issue and what actions you performed leading up to it as possible. Include a screenshot or video of the error showing the full browser window.