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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
What Does **PII Removed** Mean?
Why do I see PII Removed on some of my orders? Where is the customer data?
Answer
Extensiv Integration Manager must follow the data security and protection requirements of the various platforms we integrate with. Because of this, we are obligated in some situations to remove sensitive customer data from our databases after it is no longer necessary to store that data. You may see **PII Removed** replace the billing and shipping name and address information after an order has shipped. This is to ensure the security of your customer's personal data and to follow privacy laws.
What does PII mean?
PII stands for Personally Identifiable Information. This is any data that can be used to uniquely identify an individual person.
What data is removed?
Any data that can be used to uniquely identify an individual person. This includes: Billing and Shipping customer name, street address, phone, email, and gift messages
How can I get this data back?
You can not get this data back from Integration Manager. Since the order has been shipped, Integration Manager is no longer allowed to store this data. Please reach out to the original order source if you need access to this data.
Which connections will have this PII data removed?
The primary connection that requires the removal of this data is Amazon.