Extensiv Integration Management Support Options
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Contacting Support
You can view your support options and contact support at any time by logging into Integration Management and selecting the Support tab. See here for more options.
Premium Support
Expected ticket response time: Within 4 business hours
Pricing: Up-to-date pricing is shown in your Integration Management account in the Profile & Billing tab. At the time of this writing the pricing is:
- Merchant Accounts: $399 annually
- Warehouse Accounts: $1199 annually
Change your Support tier
You can change your support tier any time by logging into your Integration Management account and clicking the Profile & Billing tab.
Change Support Tier Button is Missing?
If you don't see the Change Support Tier button on the Profile & Billing page, it means you do not have billing access on Integration Management. The primary Integration Management user always has billing access and can give billing access to other users as needed. Learn More.
Subscribe to Premium Support
Make sure you have a credit card on file and click Change Support Tier. The available support options will be displayed along with the terms and pricing. All paid support options require a 1-year support contract paid upfront. When you select your new support tier, you will be charged and your support plan will start immediately.
Your support plan will automatically renew yearly on the specified date unless you cancel the subscription in advance.
Cancel Premium Support
You may cancel your premium support plan at any time. Regardless of when you cancel, your support plan will remain active until the listed expiration or renewal date. When canceled, Integration Management will not charge you further nor automatically renew your support plan. At the end of your current support contract, your support tier will automatically revert to the Free Standard support tier.