| Help Center
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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
What is Extensiv Integration Manager?
Extensiv Integration Manager is a web application that is pre-integrated with all of the most popular e-commerce shopping carts, allowing merchants to easily connect their online order sources to their 3PL fulfillment center or warehouse/order management system for the purpose of order fulfillment.
Integration Manager offers two account types:
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Integration Manager Fulfillment Account - designed to be managed by a 3PL fulfillment center, allowing them to connect the e-commerce order sources of each of their merchants to their WMS system.
- Integration Manager Merchant Account - designed to be managed by the merchant, allowing the merchant to connect their e-commerce order sources to their 3PL fulfillment center or their own WMS/OMS system.
Each account offers the same functionality, with the only difference being that the Fulfillment account is used to manage connections for multiple merchants, and the Merchant account is used to manage integrations for a single merchant.
Standard integration functions include (all on automatic schedules set by user):
| Function | Result | Frequency |
|---|---|---|
| Order Download | Orders are downloaded from order source into Integration Manager application | Frequency set per cart connection |
| Order Delivery | Newly downloaded orders in Integration Manager are sent to the WMS system | Frequency set per merchant |
| Shipping Confirmations | Shipments (tracking numbers) are retrieved from the WMS system into Integration Manager application | Frequency set per merchant |
| Shipment Upload | Newly retrieved shipments (tracking numbers) are sent to the order source from Integration Manager | Frequency set per cart connection |
| Inventory | Inventory levels are retrieved from the WMS system into Integration Manager application | Frequency set per merchant |
| Inventory Upload | Newly retrieved inventory levels from WMS are sent to each order source by Integration Manager | Frequency set per cart connection |