| Help Center
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General Support
- Alerts
- FAQ
-
General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
How to receive Extensiv Integration Management alerts by email
New users are automatically subscribed to receive email alerts from Extensiv Integration Management. For instructions on how to create a new Integration Manager user, click here.
Be sure to set your timezone & preferred email alert times in the Profile & Billing tab.
Additional emails can be sent a copy of alerts even if they don't have access to your Integration Manager account. These emails cannot set how often they receive alerts unless you setup a user for them. They may receive emails up to every half hour.
To view which users and emails are set to receive email alerts click on the Merchant tab → Edit Setup. Scroll down to Error Contacts.
Users on the right side list receive alert emails. Users on the left do not. Select a user and click one of the arrows to move them between lists.
The Additional Error Emails field takes a list of email addresses separated by commas. These users cannot log in but will still receive alert emails.
Be sure to click OK when done to save your changes.
| Field | Result |
|---|---|
| Users Not Alerted | Integration Management user emails that will not receive email alerts |
| Users to Alert | Integration Management user emails that will receive email alerts |
| Additional Error Emails | Enter emails here (separated by commas) for non-Integration Manager users who would like to receive alerts |
The same fields are also available under the WMS Setup tab for a Fulfillment Center account. If set up there, alerts will be sent to all merchants within the account.