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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Order Charge Field Definitions
The definitions below are how Extensiv Integration Manager uses and calculates price fields. If you do not follow this standard, Integration Manager cannot guarantee the price information the warehouse receives will be correct.
Order Header Fields
sub_total: Sum of Order Line extended_amount fields.
- Does not include sales_tax, order_discount, or shipping_handling
- If loading orders, you may need to add the order_discount to the sub_total if the cart has one and doesn't include it in the sub_total.
order_discount: Total post-tax discount on order as a positive number.
- Overall discount passed from cart + (Sum of addl_discount from Order Lines)
sales_tax: Total tax on order
- If tax is set on Order Line this must match the sum of all order line tax fields. Most interfaces don't set tax on the order line.
shipping_handling: Total shipping charge for the order passed from cart. No relation to the order line shipping_surcharge field.
grand_total: sub_total + sales_tax + shipping_handling - order_discount
balance: Not used right now. Set to 0 or leave off completely.
Order Line Fields
quantity: Number/Quantity of this product ordered.
price: Cost of a single item. Does not include taxes, discounts, or shipping charges.
discount: Pre-tax Discount amounts to be applied to EACH single item as a positive number.
addl_discount: Post-tax Discount amount to be applied to the total item line as a positive number.
tax: Taxes applied to the total quantity of the total items in this line.
shipping_surcharge: Extra shipping charges that were added because of the total items in this line.
extended_amount: (price - discount) * quantity
- Does not take addl_discount or tax into account