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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Schedule Service Frequency
For each job in Extensiv Integration Manager you can customize how frequently Integration Manager will communicate with that system. Whenever available, we recommend you select Automatic which will communicate as soon as data is available. This is the default when available.
Here is a list of jobs that need to be scheduled when setting up Integration Manager:
Merchant Level
Found in the Merchant tab. Click Edit Setup. These jobs set how frequently Integration Manager communicates with your WMS, OMS, or other back-end system.
Service |
Description |
Order Delivery |
Sets how often Integration Manager sends new orders to the WMS/OMS |
Shipping Confirmations |
Sets how often Integration Manager picks up tracking records from the WMS/OMS |
Inventory |
Sets how often Integration Manager picks up inventory levels from the WMS/OMS |
Cart Level
Found in the Carts tab. Select a cart and click Edit Setup. These jobs set how frequently Integration Manager communicates with your shopping cart or other order source.
Service |
Description |
Order Download |
Sets how often Integration Manager downloads orders from the shopping cart |
Shipment Upload |
Sets how often Integration Manager sends tracking numbers received from the WMS back to the shopping cart |
Inventory Upload |
Sets how often Integration Manager sends inventory levels received from the WMS back to the shopping cart |
Automatic Schedule
The Automatic schedule option tells Integration Manager to transmit the data as soon as possible. In general you can expect a 1-2 minute delay between Integration Manager receiving the data and passing it to the next system.
Service |
Level |
Description |
Order Delivery |
Merchant |
Sends orders to the WMS as soon as they load into Integration Manager or edited in the Orders screen |
Shipment Upload |
Cart |
Sends tracking data to the cart as soon as it is received from the WMS |
Inventory Upload |
Cart |
Sends inventory to the cart as soon as it is received from the WMS or an order is loaded from a different cart. |
Automatic Schedule Drawbacks
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Batch Size: The Automatic schedule runs as soon as possible even if there is only a single record to transmit. If you want you data batched into larger updates, you may want to choose a less frequent schedule
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Retries: The automatic schedule does not immediately retry if a record fails. The record will be retried when the service is triggered again by a new record. The automatic schedule also has two cleanup runs per day where it will retry any failed records. These two cleanup runs are randomly scheduled.