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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Ship Method Mapping
Extensiv Integration Management offers the ability to translate/map shipping method codes sent by each shopping cart to the standard codes supported by your WMS system.
Purpose
When orders are downloaded from a shopping cart, a ship code/method is sent with each order. Typically these are generic codes; either standard to the shopping cart or defined by the merchant in the shopping cart. Standard, Flat Rate, free shipping, BEST, etc. are examples of some of the generic codes you may see. Many WMS systems cannot handle receiving these generic codes and require that each order be sent with their supported code for the specified shipping method. Note: In cases where the WMS system supports ship method mapping, this step can skipped in Integration Manager and the generic shopping cart codes can be passed straight through.
Setup
How to add WMS ship codes
Pre-Loaded Codes
Integration Manager will pre-load WMS Ship Codes automatically for some WMS systems. If possible, this list will be automatically populated after you select and save your WMS on the WMS Setup page.
In order to map shipping method codes sent by the shopping cart to the codes supported by your WMS, you must first enter the codes supported by your WMS on the WMS Shipping Method List in Integration Management. This is a one-time step unless new shipping methods are added/changed in the WMS.
- Go to the Ship Methods tab in Integration Management.
- Click on the WMS Shipping Method List
- Enter each ship code, shipping method description, and carrier the WMS can accept.
How to map shopping cart codes to WMS shipping codes
Note: Please complete the steps in the previous section "How to add WMS Ship Codes" before continuing.
Step 1: Reject unmapped shipping codes
If your WMS system requires you to map your shipping codes before sending orders to it, please enable the following setting in Integration Manager for each shopping cart connection.
Go to the Carts tab → select the cart → click Edit Setup → Enable the Reject Unmapped Shipping Codes field.
Enabling this field will hold any order with an unmapped shipping code in Integration Manager until it has been mapped to a WMS-supported code. Once mapped, the order will be sent to the WMS during the next Order Delivery scheduled.
Step 2: Turn on the order download
Once step 1 is complete, you can turn on Order Download to begin pulling in orders from the shopping cart. Because you have not mapped any codes yet, all orders will hold in Integration Manager and a list of the ship codes received will populate in Integration Manager. It is recommended that you place a test order using each ship method you offer in the shopping cart.
Step 3: Map the ship codes
Go to your cart setup screen in Integration Manager (e.g. Carts tab > Shopify cart) and click the Shipping Methods icon. Here you will see the list of codes received from the shopping cart.
Select the WMS code that correlates with the code sent from the shopping cart. You can also add codes manually if you know the codes set up in the shopping cart. Click Save. Once a code is mapped once, it does not need to be mapped again. Any orders that load with the same code will use the same mapping.
Ship codes are not case-sensitive. i.e., Mapping ‘Free’ will cover both ‘Free’ and ‘free’.
Step 4: Alerts for unmapped shipping methods
Anytime an order loads with an unrecognized/unmapped ship code from the shopping cart, an email alert will be sent to the users on the Integration Manager alert list notifying them that they need to map the code to release the order to the WMS.