| Help Center
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General Support
- Alerts
- FAQ
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General Information
- Error sending orders to Zoho Inventory
- How Extensiv Integration Manager's billing cycle works
- What Does **PII Removed** Mean?
- Before turning on your Integration, answer these questions to configure your setup
- What is Extensiv Integration Manager?
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- New Integration Checklist
- New or Custom Integration
- Getting Started - Extensiv Integration Manager Merchant Account
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Cart Setup Share
- Print Shipping Labels
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- How Extensiv Integration Manager Handles Errors and Retrying
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- Known WMS Shipping Issues
- Schedule Service Frequency
- Extensiv Integration Management Managed Inventory
- Product aliases in Extensiv Integration Management
- Frequently Asked Questions
- Order Statuses
- Extensiv Integration Management Doesn't Support the Cart I Use
- Order Charge Field Definitions
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- How to set up a merchant (Warehouse Users)
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Integration Manager How-Tos
- SCAC Mapping
- Generating HAR File for Support
- Wipe/Clear Orders From Extensiv Integration Management
- Filter Orders
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How To Set Timezone
- How to Resend Tracking to Order Source
- Understanding the View Product Sync Tool
- Set Warehouse Address in Extensiv Integration Manager
- How to Sign up for a new Extensiv Integration Manager Account
- Upload Product Aliases
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Pay Extensiv Integration Manager Account via International Currencies
- How to Resend Order to Warehouse
- Enable Pop-ups for Extensiv Integration Manager
- Ship Method Mapping
- Cancel or Reactivate Extensiv Integration Manager Account
- Multi-Warehouse Inventory Setup
- How to receive Extensiv Integration Management alerts by email
- How To Manage Alerts
- How to Send Shipping Emails From Extensiv Integration Management
- How to connect to your Warehouse Management System (WMS)
- How to look up an order (Warehouse Users)
- Item Filters - How to accept or ignore specific products
- How to Look Up an Order (Merchant Users)
- Partners & Master Accounts
Extensiv Integration Management Support Options
Contacting Support
You can view your support options and contact support at any time by logging into Integration Management and selecting the Support tab. See here for more options.
Premium Support
Premium Support is an optional subscription for companies desiring quicker turnaround on tickets, and phone support. This includes:
- Everything from Standard Support
- Extended phone support hours can be found here.
- 1 year support contract
Expected ticket response time: Within 4 business hours
Pricing: Up-to-date pricing is shown in your Integration Management account in the Profile & Billing tab. At the time of this writing the pricing is:
- Merchant Accounts: $399 annually
- Warehouse Accounts: $1199 annually
Change your Support tier
You can change your support tier any time by logging into your Integration Management account and clicking the Profile & Billing tab.
Change Support Tier Button is Missing?
If you don't see the Change Support Tier button on the Profile & Billing page, it means you do not have billing access on Integration Management. The primary Integration Management user always has billing access and can give billing access to other users as needed. Learn More.
Subscribe to Premium Support
Make sure you have a credit card on file and click Change Support Tier. The available support options will be displayed along with the terms and pricing. All paid support options require a 1-year support contract paid upfront. When you select your new support tier, you will be charged and your support plan will start immediately.
Your support plan will automatically renew yearly on the specified date unless you cancel the subscription in advance.
Cancel Premium Support
You may cancel your premium support plan at any time. Regardless of when you cancel, your support plan will remain active until the listed expiration or renewal date. When canceled, Integration Management will not charge you further nor automatically renew your support plan. At the end of your current support contract, your support tier will automatically revert to the Free Standard support tier.