This article reviews the features and services available when shipping FirstMile orders through Small Parcel Suite, as well as how to connect a FirstMile carrier account to Small Parcel Suite.

Supported providers

Supported features

Supported services

The ship services listed below are available when shipping FirstMile orders in 3PL Warehouse Manager. Please note that these service names may vary slightly from their official carrier labels.

Connection guidelines

Before you can start shipping orders through FirstMile, you must first connect your FirstMile account to Small Parcel Suite from the Small Parcel Settings page.

Once you connect a customer's FirstMile account to Small Parcel Suite, you cannot use your primary warehouse account for that customer when shipping with FirstMile.

1. Navigate to the Small Parcel space, then select Settings and select a customer from the drop-down menu.
   
2. In the Carrier Accounts section, click Create.
   
3. Using the drop-down menus, specify whether you are setting up a 'Warehouse Account' or 'Customer Account', select the relevant warehouse or customer, choose FirstMile, then click Next.
4. For 'Account Nickname', enter a descriptive name to identify the account.
5. Enter the 'Mailer ID' and 'Password' associated with the FirstMile account, then click Connect to receive a confirmation message.
   

   If you need help retrieving your Mailer ID, please reach out to your account representative at FirstMile.

    

Once connected, the carrier account is instantly set up, and your warehouse can start shipping against the account. 

Note: If this carrier account is registered in a country that is different from where your 3PL account is located (defined under Admin > Manage Company Info), you must first reach out to Support so they can update this carrier account's home country before you can begin shipping with the account.

We recommend printing 1–2 test shipping labels at least one business day in advance of needing to print labels for active shipments.