| Help Center
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Order Routing Management
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Orders
- Apply Actions to Existing Orders in Bulk
- Custom Fields for Orders (Custom Columns)
- Duplicate or Clone an Order
- Customizing the organization of Columns in the Orders Module
- Resolving an Order in Missing Product Information Status
- Restoring a Canceled Order
- Cancel an Order
- Restore an On-Hold Order
- Creating a Manual Order
- Out of Stock Orders
- Creating a Manual Order - Single or Bulk
- Manually Mark an Order as Shipped - Individually or in Bulk
- Export an Order to a 3PL
- Validating Shipping Addresses
- Missing Order Info
- Importing Orders Via Spreadsheet (In Bulk)
- Resolving an Awaiting Payment Order
- Merging Orders in Network Manager
- Exporting Orders
- Filtering Orders
- Resolving Missing Product Info Orders
- How to Add an item to an existing order
- Missing Fulfillment Source
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Products
- Exporting Products
- Associating and Creating a Listing SKU
- How to Manage Products
- Reassign a Listing SKU to Another Product
- Creating Products
- Creating Listing SKUs in Bulk (via Spreadsheet)
- How to Disable Inventory Updates for a Specific Sales Channel
- How does Extensiv Order Manager handle variations of the same product?
- Creating Products via Spreadsheet
- Adjusting Master SKUs
- Custom Bundle/Kit Export
- Inventory
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Settings
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Sales Channel
- How to Enable Out of Stock Control for eBay Sales Channels
- Shopify Locations
- Shopify Tags
- Enable or Disable Extensiv Network Manager Email Notifications to Your Customers
- Deactivating a Sales Channel
- Adding Shopify as a Sales Channel
- Viewing a Sales Channel's Edit History
- Adding Amazon as a Sales Channel
- Adding eBay as a Sales Channel
- Adding Walmart as a Sales Channel
- Editing Sales Channels
- Adding a Manual Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Adding Sales Channels
- Reactivating Sales Channels
- Webhooks
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Warehouses
- Setting Up a Warehouse's International Rank
- Set Up Field Mappings of Import/Export Files
- FTP Inventory Import for a 3PL
- Setting Up Domestic Backup Warehouses
- Creating and Configuring Warehouses in Extensiv Network Manager
- Deactivating a Warehouse in Extensiv Network Manager
- Updating the Address/Return Address for Your Warehouse
- Enabling Use Component Inventory Setting for Bundles and Kits
- Orderbots
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Sales Channel
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Orders
Missing Order Info
When an order is in an Unresolved > Missing Order Info status, this means that crucial information regarding the order (name, address, city, state, or zip code) is missing.
To see exactly what information is missing, go to the Orders module, click on the Unresolved dropdown, and then Missing Order Info. This will display all unresolved orders with this error. You can view and update this information from the 'Order Fulfillment' pane on the right, and click Recipient.
This status is rare, as most sales channels require this information to be entered by the customer before the order is placed on their platform. Nonetheless, if you have an order in this status, you will not be able to ship it until you have input this information.