Cause

When the connected shopping cart/order source sends a ship method code to Extensiv Integration Management that has not previously been used on an order, the Integration Management needs to know how to translate that code before sending the order to the warehouse. Each warehouse system will have its own set of codes that it supports. Each shopping cart shipping code needs to be mapped to a warehouse shipping code. Until the codes are mapped/matched, the Integration Management will hold the affected orders. Once mapped, the orders will be sent to the warehouse. 

Solution

Step 1: Under the Alerts tab, click on the alert.

Step 2: Click the View Ship Method Mapping link

Step 3: The unmapped ship codes will show as . Click the dropdown menu to select the WMS Shipping Method for each unmapped code. Then click Save. The orders will be sent through to the warehouse automatically.

You will also receive an alert email (as long as your email is set up to receive Integration Management alerts; all users are enabled to receive email alerts by default).