In order to help you save on shipping, Extensiv Network Manager may recommend that two or more unshipped orders be merged into one if they are going to the same customer.

There are 2 validations for Extensiv Network Manager to recommend merging orders:

• If there are unshipped orders with the same Email Address, Extensiv Network Manager will suggest that the orders be merged.
• If there is no email address match but unshipped orders have the same Recipient Name and Address, Extensiv Network Manager will suggest the orders be merged.

Follow the steps outlined below on how to merge an order in Extensiv Network Manager. 

Step 1

Navigate to Order Routing module. Next, click Orders.

Step 2

Select the orders you would like to merge in the orders list. You will need to be able to see both orders to merge in the same orders grid.

To select an order, click on the box next to the order which will highlight the order in blue. 

Step 3

Click on the Merge button. This will open up a new pop-up window.

Step 4

Drag and drop which order you’d like to be the master order and which one you’d like to be the child order(s) from the orders list. You can merge more than two orders at a time. When you are finished, click Merge. Most information in the child order will be replaced by the master order. Some numeric quantities, like weights and totals, may be summed during the merge process.

Step 5

Once you've dragged/dropped at least one order into the master order section and one into the section to be merged into the master order, click Merge. You will be prompted to confirm the merge.

If you are merging a manual order with a native sales channel order, you'll be notified that you need to manually update the sale channel with a tracking number when the master order is shipped.

Once you confirm the merge, if the orders were qualified to merge together, you will be prompted with a success prompt like this:

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